Contacting the User Support Team

Please contact the User Support Team for any questions, information or for any problems you may have on the IDRIS machines.

The User Support Team may be contacted directly:

  • By telephone at +33 (0)1 69 35 85 55 or by e-mail at
  • Monday through Thursday, 9:00 a.m. - 6:00 p.m. and on Friday, 9:00 a.m. - 5:30 p.m., without interruption.

Note: During certain holiday periods (e.g. Christmas and summer breaks), the support team staffing hours may be reduced as follows:

  • Monday through Friday, 9:00 a.m. - 12:00 (noon) and 1:30 p.m. - 5:30 p.m.

Outside of regularly scheduled hours, the answering machine of the User Support Team phone will indicate the currently relevant staffing hours (normal or holiday).

Administrative management for IDRIS users

For any problems regarding passwords, account opening, access authorisation, or in sending us the forms for account opening (FFCU) or account management (FGC), you must send an e-mail to: